Staff arrogance& incompetence

Good day , please confirm the below : Why do consumers shop online? Is your Secunda staff adequately trained to serve customers who buy online? I was so embarrassed today after deciding to place an online order that I paid for online, to get to your your , provide an order number yet be asked if I have paid? What manner of disrespect is this ?Furthermore my name was misspelled and when I highlighted that to the guy who handed me my order, without any remorse his response was 'is this not what you ordered'? I do not take too kind of being disrespected and I never disrespect anyone , if an error was made the noble thing to do is apologise unless 'customer is king does not exist at Pedros', to make matters worse this order was long ready to be collect and I was never updated as such.