Shocking Service !!!!!!!!

On the 01/03/2026, I decided to place an order for delivery from Starwood Pedros. A full pack meal and I ordered an additional 4 extra Garlic rolls. When the driver brought my meal, I opened to check if my order was correct. This was done in full view of the Driver. I saw that Pedros did not include the extra rolls that I ordered. Si I checked my receipt and it was included in my order but they did not deliver it. I questioned the driver and he then called his supervisor who advised that I need to call the store directly which is now an inconvenience to me. So I then called the store and spoke to the manager on duty. She then accuses me of lying about the rolls not being there and says that she packed the order. She then talks to the driver and the driver also confirmed with her that the rolls were not in the delivery. The driver says to me that he needs to deliver the rest of his orders and that another driver will come drop off the rolls. Well that was on Sunday the 01st of March 2026 and I am still waiting for my delivery. How shocking is this service. You can clearly see that the manager of this store has no experience and care on how to resolve customer queries. I still haven't had any feedback from the store. I even called the customer complaints dept yesterday and still no feedback. People like this really paints a bad image for Pedros Franchise. Starwood Perdros staff need to get their act together as well as the managers. You cannot treat loyal customers like this. Neelan Govender