Service delivery and poor treatment

I have received no concrete solution over my issues with Pedros Lenasia, firstly about a month ago, I ordered on the phone 3 times because the staff kept on not capturing my order after they claimed they have captured it and when I went to pay for the order and collect the food, to my dismay, my order wasn’t there and when I asked that I can then wait for them to do my order they told me what I wanted was not there. I complained to their head office but they just closed my call without any resolution. Today I ordered via the app and for delivery at the same store as I am close to it, they confirmed via the app that my order is being handled but when it was time for them to deliver my order, I was called by the driver who advised that they do not deliver in my area, my question was then how did it allow me to place an order and even charge me for delivery if it doesn’t allow, they didn’t give me a clear instruction. I then advised that they can cancel the order, a few seconds later I get an update on my phone that the food is on its way, it’s been 3 hours now. Still waiting. I am sick and tired of pedros in Lenasia, their staff are so rude and service is very poor. If I have a 0 stars, they would definitely get one from me