**** service!!!!

To the Management Team, I am writing to formally express my disappointment regarding a collection order I placed today for "ASAP" pickup. I arrived at the store 30 minutes after placing my order, only to find the environment in total chaos. Despite the "ASAP" designation, my order had not even been started. I was forced to wait an additional 20 minutes on-site, totaling 50 minutes for a single order. When I requested a refund due to the delay, my request was refused. To make matters worse, once I finally received my food, I discovered the chips were missing. An apology does not make up for a total lack of organization or the loss of my time. As a customer, I expect the systems you advertise to actually work. I am incredibly disappointed in the service provided by your staff today and would like to know how you intend to rectify this. Regards,