Served burned meat

I am extremely disappointment regarding the service I received at your Jean Avenue branch yesterday. This was my first time visiting the location, and unfortunately, I had a very poor experience. The chicken provided in our order was badly burnt to the point that the flavor was completely lost. I regret not checking the package before leaving the premises, as I had traveled all the way from Midrand specifically to visit your store. I value the Pedros brand, but serving meat in this condition is not up to the standard I expected. I hope you will look into your kitchen quality control to ensure other customers do not have a similar experience.