Reprimanding’Manager’

<div>I visited Pedros in Long street CBD on 24/12/22 with my family. We’d ordered 5 x family combos as I had 8 kids with me. I requested to have one of my Cokes (which were warm) along with ice and glasses. The cashier then advised to look for ***** who will assist with ice and glasses. After pacing through the store finding little staff with name tags I proceeded to ask a gentleman cleaning tables to assist. He acknowledges me but walks into the kitchen, comes back out dancing and disappears somewhere behind the grills. Still no ice no glasses and thirsty kids. I then waited another 5 minutes watching staff move around and receiving no assistance I flagged a lady who tells me I can’t have glasses to drink from before they’ve served my meal. As I’m trying to negotiate some glasses I spot ****** I then asked for 10 glasses with ice and she returns with 8 glasses and no ice. After a few more moments she brings a bowl with ice and no utensils and I’m advised to use my hands to add ice into the glasses. After 10 more minutes the same lady who refused to give me glasses then approached my table to collect a relatives and my till slip to check what we’ve ordered. After being refused service and my table number clearly on my table I don’t see a need for staff to bother patrons while waiting on a meal for information that they can get from their internal system. I then reluctantly produced my till slip only to be approached moments later by a gentleman who doesn’t announce himself and abruptly stands at the head of my table and ask me ‘What’s going on here’ (like I speak to my 7 year old after catching him out playing Lego after asking him to clean his room) this guy proceeds in ‘reprimanding’ me for exercising dissatisfactory behaviour with his staff. With no understanding he humiliated me in front of other patrons and a table full of staff (Also I don’t see why staff get to eat in the public areas while patrons wait around for seating) like I’m getting free food or they’re doing favours by providing service. This was the most poor experience I’ve had in a long time and do not appreciate ‘managers’ covering for poor service with little to no understanding. My meal was poor, the service was poor and the managerial skills were poor. Pedros Long Street deserves ZERO stars!!</div>