MM
Mmaphehello M
1 reviews | Active since May 2025
27 Oct 2025, 18:31
Repeated online order disappointment
It doesn't even deserve 1 star. I’m honestly very disappointed with Pedros’ online service. My sister recently placed an online order for basting chicken, but we received sprinkle instead. This isn’t what we ordered, and it had no sauce at all.
This is now the fourth time I’ve had an issue with Pedros’ online orders. It really feels like online customers aren’t taken seriously. I have pictures and the receipt as proof.
I’ve been a loyal customer, but this constant lack of care and attention to orders is unacceptable. Pedros is losing me as a customer.
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Replies (2)
Pedros Chicken's replyOfficial
28 Oct 2025, 09:35 Hi Mmaphehello Mabula,
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Pedros Family / SM
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Pedros Family / SM
Pedros Chicken's reply28 Oct 2025, 09:35
Official
Hi Mmaphehello Mabula,
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Pedros Family / SM
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Pedros Family / SM
MM
Mmaphehello M's updateReviewer Update
28 Oct 2025, 11:42Thank you for your response. However, this is exactly what you always say, that a representative will contact me yet the ticket is always closed without anyone ever reaching out. I expect a proper follow-up this time, as this issue has happened multiple times and needs to be addressed
MM
Mmaphehello M's update28 Oct 2025, 11:42
Reviewer Update
Thank you for your response. However, this is exactly what you always say, that a representative will contact me yet the ticket is always closed without anyone ever reaching out. I expect a proper follow-up this time, as this issue has happened multiple times and needs to be addressed