Refunds aren't processed and customer service doesn't exist!!! Managers are patronizing. SIES!!!

My daughter bought us lunch at Pedros Blue Downs in Cape Town. They double debited us on 21.12.24. We were told to bring our details ,which we gave on the 22.12.24 we were told a refund takes 7days to date we called Apewe makes empty promises and is now is in Joburg, Monica says she will call back, Patience imp**** I am hard up with cash with it being January and back to school, tough times and stuff. I won’t support Perdos as a brand again. It's the 10.01.25 I had to beg & fught its cost me aurtime, going there as well as phonecalls. I can't get the ownwers numbers Pedros do better! Especially for anew branch. Maybe its because I am colored. Judging but the responses I have but I'd rather support Nandos in future. Lack customer service lack ethics, lacks alot. Customers are king! Treat them that way I am disgusted by the brand as a whole