Refund Request for Undelivered Order

I’m reaching out because my order never arrived, despite paying an extra fee for delivery. I placed my order online with Ontdekkers pedros and waited patiently, but my food was simply not delivered.

To make matters worse, when I called the restaurant to ask about my missing order, I was told to come and collect it myself they don’t do delivery, then why does the online site offer delivery??? And after I had already paid for delivery! They even suggested I take an Uber to pick up my own food. Imagine that! I paid for a service that was never fulfilled, and instead of fixing the issue, I was met with sheer audacity.

When I asked for a refund they said they don’t know how to process that. That’s terrible service! This experience has been beyond disappointing. I expect a full refund immediately and hope you’ll rectify this situation properly. Please process my refund as soon as possible.