Refund

I went to Pedros Jabulani Mall on the 13th of February. When I paid I was told that the card machine had a problem so they made me pay again using another machine. But a day later I noticed that both transactions went through. I went to Pedros again to raise this concern and a supervisor called Kelebogile helped me. She said I should whatsapp her my statement and she will email it for me and log an enquiry. She said it will take 5 days for her to log a claim and for me to get a refund if there is any refund.

On the 17th of February I sent her my statement on whatsapp. I also followed up on the 25th of February and she told me that her grandmother passed away hence she couldn’t reply. She then told me that she has asked someone to assist her and she will update me. I have not received any updates yet. Now when I check our whatsapp I see she turned on disappearing messages so I cant see a text where she said she will refer me to someone. Now its March the 14th and the matter is still bot resolved.

May I request for this matter to be resolved.