Poor service and pathetic staff behavior at Pedro's Centurion lifestyle

What a poor services I received from the staff at Pedro's Centurion lifetlstyle. After 35 minutes of waiting for my order(ticket 413), I enquired why is it that people who ordered after me are receiving their orders meanwhile mine is not coming through, I was told that there was a delay with my order and I should wait for a further 10 minutes, after the 10 minutes has lapsed I went back again, this time I was told there was a delay with 'the chicken', meaning they were still cooking the chicken after 45 minutes of waiting. I then asked to cancel the order and get refund, the lady went to speak with the manager re harding my order, they were not too far from where I was standing... The managers respond was "give her her money".

The lady went straight to the till and gave me my money, there was no accountability or an apology from the staff including the manager. This was appalling for me, your staff needs training on how to deal with customer complains better, I felt they were arrogant and rude. The manager was unprofessional and is not customer driven, he seems to be out of touch with reality and has zero leadership skills.

By the way, I have never seen a company/establishment where there's no procedure followed from a refund, they juat open the till and give the customer a refund without and procedure being followed.