Poor Service Again. Their app is terrible

Pedro's continues to deliver bad service. The app is totally useless. I have never, and I repeat never experienced on another companies app where you can't track your order and you have to keep phoning to find out where is your order. I place an order at 16:23 and this was delivery at 17:45. At the time of me placing this complaint , we have still not received this order. My wife has called twice to the Woodview branch and we are still awaiting this order. Again I have lodge many complaints about Pedro's but they dont have the decency to call you or respond to your complaint. When they do respond to the complaint , it is just empty promises!. Better to order from Nandos, little more pricy but their service is excellent.