Poor service

I would like to share my disappointing experience at Pedro’s Maponya Mall in Soweto. On the night of 29 May 2026, my wife and I visited the branch to buy a meal. When we arrived, we were assisted by a cashier named Karabo. Unfortunately, the service we received was very poor. While we were trying to place our order, Karabo was busy having a social conversation with her colleague. We waited for her to finish speaking, but even while we were giving our order, she went back to speaking to her colleague again. The conversation did not appear to be work-related, but rather a personal/social conversation. This was very frustrating because she was not paying proper attention to us as customers, and we had to repeat our order twice because she was not listening. As customers, we expected to be treated with courtesy, focus, and professionalism. We ask that Pedro’s please trains Karabo on proper customer care, attentiveness, and the importance of putting customers first. Staff should not be having social conversations in front of customers while taking orders, especially when it results in poor service and frustration. Pedro’s is a brand many people support, and experiences like this can damage customer confidence. I hope this matter will be addressed appropriately.