Poor service

The date is 9th of July 2021 The time is 19:00 I ordered a family meal from pedros chicken in chatsworth Based on tranquil street I placed the order over the phone The time was 17:12 when I called in to order My order had been taken down and was confirmed and my number was taken They said that the order would take at most 45 minutes Long story short I arrived there at 18:45 to collect my order and no one took interest to serve me After that I finally got someone to help me and they can’t find my order An order which was placed over an hour ago and then they say to me to wait for them to make another order which would take 8 minutes

This kind of service is pathetic and poor The service in this restaurant is weak There is no communication what so ever This is not of a restaurant standard rather of a ****a shop entry level quality

The pedros branch in chatsworth unit 5 is absolutely pathetic The service is absolutely terrible