Poor Service

I am still traumatized of the incident which happened at Pedro's Stanger. I was at the drive thru waiting to be served where the Pedro's umbrella flew and hit my window. The Manager Mesuli Mchunu was very rude when one of the customers who saw the incident happening requested that she attends to me. She literally told the gentleman that she is busy serving other customers and she will attend to my case thereafter. I waited for about 30 minutes until I was assisted by the above mentioned manager. She called me around 15:49, I was advised that someone will call me which has not happened. I am honestly devastated about the whole situation and hope it will be sorted.