poor hygiene and terrible service at Pedros Lenasia

I ordered online because i was in a rush, and it was convenient. I stood at the counter waiting for someone to acknowledge me, granted it was busy, only to be told that i still had to stand in the ordering queue to get a slip, before i could come to the collection counter. So almost half an hour later I was no closer to getting my food, and according to the online portal, my order would have been ready at 19:20. To add to the delays and my frustrations, i was charged the full price on my credit card, only to be told that they have no wraps. All that waiting, and delaying and I was so late because i had to get other food elsewhere. Honestly, this is just ridiculous. The only person there thay was decent and spoke nicely was Thabisa. This was just a really horrible experience, and there are so many inefficiencies and hygiene violations. example, The staff knocked someones order to the floor, and they casually just picked it up, and packed it back into the boxes, and put it back on the rack for collection, instead of making another u for the client. That floor is terribly dirty.

The manager of the store sent me a message, but when i gave them a time to call me, nothing,

this was on the 24th Feb, it is now the 8th April, and no one has contacted me. Can't say I'll be ordering from here anytime soon...