ZG
Zininzi G
1 reviews | Active since Dec 2024
26 Dec 2024, 20:00
Poor customer service in Pedros Chicken Kokstad branch
Had a bad experience with Pedros Kokstad when I ordered online on their app and the order went through. And then received a call from them stating they have already closed so the order cannot be submitted. I asked for a refund and they said they cannot process it same time it needs to be escalated ..I asked them for confirmation that they have escalated the matter, and then the lady refused to send me confirmation
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Replies (2)
Pedros Chicken's replyOfficial
27 Dec 2024, 10:06Dear Zininzi G,
We appreciate the feedback on Pedros. Please take the time to send us your details and a copy of your review by following this link www.pedroschicken.co.za/contact , so that we can get in touch with you directly.
We look forward to hearing from you.
Warm regards,
Team Pedros | SM
Pedros Chicken's reply27 Dec 2024, 10:06
Official
Dear Zininzi G,
We appreciate the feedback on Pedros. Please take the time to send us your details and a copy of your review by following this link www.pedroschicken.co.za/contact , so that we can get in touch with you directly.
We look forward to hearing from you.
Warm regards,
Team Pedros | SM
ZG
Zininzi G's updateReviewer Update
06 Jan 2025, 21:44About thIs order, since they requested a refund for me they advised that it would take up to 7 working days for the refund to appear on my account. It's been 7 days already and I still didn't receive my refund. I tried to reach out to Pedro's Kokstad and the robot said the restaurant is closed today. And when I call their complaints line no one picks up. This isn't a service I expect from Pedros really... I mean I've always had great experience with them but for the past few weeks I've been nothing but disappointed as they didn't deliver great customer service... something should really be done about this or else Pedros will lose customers over something that can be sorted out.
ZG
Zininzi G's update06 Jan 2025, 21:44
Reviewer Update
About thIs order, since they requested a refund for me they advised that it would take up to 7 working days for the refund to appear on my account. It's been 7 days already and I still didn't receive my refund. I tried to reach out to Pedro's Kokstad and the robot said the restaurant is closed today. And when I call their complaints line no one picks up. This isn't a service I expect from Pedros really... I mean I've always had great experience with them but for the past few weeks I've been nothing but disappointed as they didn't deliver great customer service... something should really be done about this or else Pedros will lose customers over something that can be sorted out.