Poor customer service from frontline

Can we atleast teach our people the importance of customer service, I went to Pedros Kine Centre, Commissioner Street, Johannesburg and I was assisted by Tshepang as per the receipt. The welcoming was not good at all because I got to the till and she was with the other colleague talking about somebody else while I was there staring at them waiting to be served, I greeted for the second time that’s when I got her attention, that’s point number 1. While sitting there waiting for my food, I saw another meal I wanted to buy then went back to the till purchased, while I was at the till my first order was ready, I gave the lady who was by collection side to keep my food and only give them to me with my second order, of which she understood. In few minutes my second order was ready, well done to the kitchen team and the food was amazing.

I went to collect my orders, and the lady gave me 2 orders in separate bags, I then asked if she can put both in a bigger bag, she told me it’s R3. Understood, while waiting to purchase the bag, they were both talking together to say who has ever seen someone swiping for R3, I was not told directly that I can’t swipe for the bag and the lady just placed my 2 orders on the collection area without even saying a word.

With Johannesburg being high ******** area I can’t handle cash so I prefer to use my card, the treatment I got from the frontline staff was not on standard, however I really enjoyed my meals.