poor customer service

I am very disappointed with Pedros randfontein. The staff there does not value customers at all. I had purchased a meal online and the order took 3hrs to get to me upon arrival my order was not complete and the food was not well done. I called them to alert them of what had transpired and the person I was speaking with sounded annoyed. By the way, I paid for this. It's not for free. Unfortunately I didn't get what I paid for. I am so angry because I feel that I don't deserve to be treated the way I was treated even though I paid.... This kind of service made me to hate Pedros meals