Poor customer service

Hi there all Pedros lenasia is terrible I placed an order for delivery this evening, they told me R40 delivery charge and I agreed they proceeded to tell me it will take between 40min to an hour to deliver, after about 1:10min I decided to call to find out if my food is still coming , the rude woman came on the phone and said no the driver is stuck in traffic and I must wait. And went off speaking Zulu , eventually the manager got on the phone and said she's calling the driver now, I waited another 10min and was told the driver is outside which he was not I waited another 5min and he came , I recall that I distinctly said card payment this driver says to me card machine not working, I stand there with my card ready to pay and he says to me no cash only, I tell him I don't have any cash on me so now what, he says to me I'm sure you have cash inside your house like honestly at this point I'm highly irrated. Eventually I came and s**** up the last few Rand's in cash I do have to now pay, I proceed to go out and the driver rudely says to me if you don't have the cash you can send me an ewallet I'll go it , before paying I proceed to tell the manager who than speaks to driver now they arguing on the phone for like 5min as to why he didn't put the machine on charge. Like honestly does customer service not exist I take my phone cut the call and pay for my food , oh might I add I didn't even get the slip I was told how much is it , lastly I finally am out of this mess but oh wait the food was utterly disgraceful I ordered a full chicken paella fully loaded there's like barely any rice I asked for hot but it was barely lemon and herb and worst of all it cold I'm truly disappointed and can't even bare to go through this experience again