Poor customer complaints procedure
I bought a quarter chicken meal ( roll, chips & breast) on the 30.03.2026 @8:44pm. When I got home there were no chips in the packet . This was not the first time this shop does this to me. People must learn to do their jobs diligently. I called on the 31.03.2026 and held for a manager until I dropped the phone. Then I called again around 3pm then reported and was told the manager will call me within 48 hours until now nobody has called to say anything. Their customer complaints procedure is failing , it is not effective and does not meet customer requirements.
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Replies (2)
Pedros Chicken's replyOfficial
04 Apr 2026, 10:01Hi Londiwe S,
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Pedros Family / ZM
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Pedros Family / ZM
Pedros Chicken's reply04 Apr 2026, 10:01
Official
Hi Londiwe S,
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Pedros Family / ZM
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Pedros Family / ZM
's updateReviewer Update
13 Apr 2026, 08:48Pedros has been investigating sine I wrote the review. They decided to call me on Good Friday just before 10am, obviously I was in church and nobody has done anything since then to rectify the problem. I paid for a meal but did not get the chips. Please advise when I ca collect my chips.
's update13 Apr 2026, 08:48
Reviewer Update
Pedros has been investigating sine I wrote the review. They decided to call me on Good Friday just before 10am, obviously I was in church and nobody has done anything since then to rectify the problem. I paid for a meal but did not get the chips. Please advise when I ca collect my chips.