Poor Customer Care From The Gateway Consultants!

I called Pedros today to place a pickup order around 4:20pm at the Gateway Mall in uMhlanga. On the call I queried the difference between sprinkled and basted wings, the consultant explained and I then placed an order for basted wings and chips. I was not asked on the call if I wanted them hot or mild, when I arrive at the food court the consultants advised me that they prepared the wings to be mild. I advised that I was not asked anything about this when placing the order on the phone. I then asked them to make another order I'll wait, the consultants started giving me attitude and claimed that I am at fault. They then proceeded to advise me that they ensure to ask on every call despite me advising them over and over again that I was never asked. At the end of it all I was scolded at and I walked away in disbelief of the poor customer care. If it's possible may someone listen to the call I made and it will be clear that I was not queried if my wings should be hot or not.