Perthetic Poor Customer Service

Today was the last straw

I Always order and have had multiple arguments with Pedro's Trade Route

Today was just a slap in the face always when I order I order te same thing the employees already know what im gonna order and just confirm which is good

So I requested extra sauce an and I'm aware they charge extra always paying for it Today I get home and the chicken is Dry no sauce at all I call the store and the manager says he is sorry and will rectify it with store employees and next time i order again they will give me extra sauce , he then said I should give him my number so he can call back "BEACUSE THERE IS OTHER CLIENTS INFRONT OF HIM AND HE NEEDS TO ASSIST

My reaponce "Am i a dog not to get service as u are the manager sort out the problem with me the client before u move on to the next client how can u be appointed as the manager with this mindset u have ,he the drops the call I then call back and he is not available I decided I'm going back to the mall to take the chicken back

Once I reached the store in Trade Route ask for him and once again he says SORRY and says to one of the employees please put some sauce in the plastic tub and give the customer VERY POOR CUSTOMER SERVICE AND PATHETIC ATTITUDE

the chicken wasn't put back on the grill and based it the sauce I was given the same tawn packaging I came with and just a new carry bag to put the food in I took the food got home and decided to put the sauce on the chicken and paella but it's still was dry I could even enjoy the portion I had