1 reviews | Active since Dec 2020
PEDROS WOODVIEW HAS POOR CUSTOMER SERVICE
I purchased a full family meal and giblets to go. I am so disappointed on my arrival home I noticed they did not pack the large chips with my meal when i got home. I drove back and unfortunately I didn't even get an apology. I used the drive throu method and I was the only vehicle there. Staff noticed me but no one assisted. I had to honk my hotter numerous times to get assistance. I didn't even get an apology. I got home once again and upon further expectation I saw they did not follow my order correctly. I had asked for my chicken to be cut in 8 instead it was cut in 4. I had asked for extra basting and for it to have sauce not a sprinkle instead I received a sprinkled dry chicken. It gets worse there was hair that was not plucked still on the chicken which I have a photograph of. This was supposed to be a quick and convenient meal instead it was a nightmare that wasted my time, money and petrol driving back and forth. *********** staff is a no no. The packer packed incorrectly , the person who prepares the meal did that incorrectly. The person who took my order did that correctly as my request for it to be cut in 8 with extra basing a full meal with chips etc was reflected on the slip but I left with a completely different meal and a very bad experience. I am very angry with the service I received today @ Pedros Woodview. I have purchased in the past and usually let small mishaps pass for instance when we ask for condiments they don't put the butter. We get salad without the dressing etc. This is the second time we didn't get chips with our meal but I couldn't overlook this especially after I had to drive back and forth and my order was still incorrect. If you value your customers please train your staff.
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter and a representative will be in touch with you shortly.
Regards,
Pedros Family / ZM
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter and a representative will be in touch with you shortly.
Regards,
Pedros Family / ZM
