Pedros Woodstock staff that hold value

On Sunday 24/10/2021 I ordered food on Uber eats as I was working. I waited more than 1h30 then decided to call restaurant where Blessing informed me food was taken by driver at the same time I got message order declined on App. I then asked Blessing how is this possible as I waited all this time to be told to reorder. I told her I will drive to Woodstock store and come pay for my order again and sort dispute with Uber eats. When I got there its was chaos. Manageress Patience running all over and Blessing facing all the angry customers shouting for their orders sitting on the shelf. The reason I rated 5 stars is because Blessing a mere cashier took a horrible experience and turned into a acceptional one. I believe Operations and Planning crucial over peak times but Blessing was composed she manage to remain calm through out the entire chaotic lunch time that could have been managed much better. I love the food and quality and know that if this feedback is taken it can change the experience for the Brand and the consumer