SS
Stuart S

1 reviews | Active since Sept 2022

07 May 2024, 10:11

PEDRO'S WOODMEAD STAFF ***** CHICKEN OUT OF ORDERS

PEDRO'S WOODMEAD STAFF ***** CHICKEN OUT OF ORDERS This has happened to me twice already. Cashiers select the "cut into 8" option without asking and when you unpack it at home, you find that it's missing a thigh. They think cutting it into 8 pieces will make it difficult for you to spot that a piece is missing. I addressed the issue with the manager[Hendrik] and insisted that the piece be replaced. This was done and I was assured that the matter would be addressed with staff and this wouldn't happen again. The next time I insisted that it be cut into 4 which the cashier didn't seem happy about. When I unpacked the order at home I discovered that big chunks were cut off the breast pieces! Upon contacting the manager[Hendrik] and providing pictures of the chicken, he tried to tell me that the chicken was cut unevenly and that the missing chicken would've been attached to the leg pieces until I provided further pictures as proof that this wasn't the case. I think it's safe to assume that the manager is also a part of the chicken pinching syndicate. I won't be back and will advise as many people as possible to scrutinise your orders from this Pedro's. Pitty, this was one of the better Pedro's restaurants at a point. Goodluck to the owner when dealing with the people that are trying to drag this business down ✌🏽

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Replies (1)
Pedros Chicken
Pedros Chicken's reply09 May 2024, 11:58
Official
 Dear    Stuart Thomas,

Thank you for contacting Customer Care. 
 
We confirm that we are currently investigating the matter and a representative will be in touch with you shortly. 
 
Regards 
 
Pedros Family / SM