Pedros Woodmead has really become horrible!!!

I usually always defend Pedro’s Chicken. I’ve even gone as far as saying it’s better than Nando’s — but yesterday proved to me that I was absolutely wrong. Based on this experience, I would not encourage people to buy food from there, as there seems to be a complete lack of care and concern for customers. I placed a telephonic order yesterday, which was confirmed between 4:20 and 4:30. I was told the meal would be ready in 15–20 minutes. My husband arrived for collection around 5:00, and already there was an issue — the garlic rolls were not ready. He was told they were still busy with them. After waiting a few more minutes, staff then informed him that there were actually no garlic rolls available, but they were “trying to make a plan.” At this point, almost an hour had passed since placing the order. I called the store myself to understand what was going on. I asked why I was not informed about the garlic rolls being unavailable when I placed the order — I would have gladly changed my order if I had known. We had an appointment at 6:00, and this delay was causing unnecessary stress as we were now at risk of being late. When I asked what they planned to do to make up for the inconvenience, I was met with repeated apologies and was told my husband would receive a large chips as compensation. Due to the time pressure, my husband grabbed the order and rushed off without checking, as we were already late for our appointment. When we got home, we discovered that the promised chips were never given. To make matters worse, the food itself was completely unacceptable. The chicken tasted boiled and was absolutely disgusting. The giblets were hard, as if they were undercooked. The garlic rolls, when we finally received them, were soft and mushy. The chips we did receive were ice cold. This was honestly the most disappointing and unpleasant Pedro’s meal I have ever had. Additionally, the attitude of the staff was shocking. According to my husband, when the manager questioned the situation with the rolls, one employee responded in a rude, dismissive tone, saying, “There’s no rolls.” That level of disrespect and lack of professionalism speaks volumes. From poor communication, to broken promises, to unacceptable food quality and rude service — this entire experience showed a complete lack of care for customers. This was extremely disappointing, especially coming from a brand I’ve always supported and defended. Sadly, after this experience, I can no longer stand by that.