1 reviews | Active since Feb 2022
Pedros Westgate Mall - Stinking service
On the 14th April 2026. I drove to Westgate Mall to buy a meal for R210 at this outlet. When I arrived home I realised that some of the chicken portions were missing. I immediately called the store and was connected to a very unprofessional and rude guy by the name of Zweli who claimed to be the manger he lacked customer service skills. He told me to pack the food away and bring it back the following day. This was a meal for supper. What was I supposed to feed my children at that time.After sending the photos of the chicken portions that I had received which were missing a drumstick, thigh, breast and wing he told me d to drive to the store and collect a quarter chicken, which was way less that the missing portions. I have escalated this with Pedro's Chicken customer care and still I was told to drive an collect a quarter chicken. What about the rest other portions that I did not receive? I have been cheated of my money. Where do you take these missing portions. Is it for you or you are just maximising sales at the cost of unsuspecting paying customers???
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Pedros Family / ZM
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Pedros Family / ZM
