Pedros Vosloorus Poor Servoce

The online ordering service for Pedros in Vosloorus is rather very poor 1st we order online to skip the que when collecting but on several occasions when i go to pick up my order they cant locate my order then they must go to check the order at the back, at times the order will be just sitting next to the till and only then they will start making the order, why order and pay online if u still have to wait for order to be made