Pedros Southgate Mall.

Yesterday I placed a delivery order from Pedros Chicken which was accepted at 17:05. The website showed that my order was being prepared, so I waited.

More than an hour later the status still said “preparing.” Then at 18:45 I received a WhatsApp message from Uber Technologies saying my order had been cancelled. When I checked the website it simply said “cannot deliver.”

This was almost 2 hours of waiting, with no communication and no explanation. My money for the food, delivery fee, and tip was already deducted, and I have still not received any response.

I also logged a complaint on the Pedro’s website yesterday but have received no feedback. This is very disappointing service. I would like an explanation and confirmation of my refund.