Pedro's say " chicken is too expensive to Replace"

Sent a complaint e-mail to Pedro's customer care on the 25/01/2024 regarding their Pedro's ( Newlands in KZN) branch , the complaint was about the store giving me 2 incorrect orders, I had placed , (Ordered a full Hot chicken, well done and paid for 2 extra helpings of hot basting, But was given a mild ,not well done, dry chicken ( mild sticker on Packet), also placed a order for ( 2 chicken cheese burgers but was given the burgers with no cheese), gave me the burger box with a (special request ) sticker on it, tried calling the store at 7.15 pm , NO answer, I then sent the complaint e-mail to the customer care ( with pictures of the meal and the receipt) who issued me with a ticket no 10467 A manger called me the next day (Bonisiwe) from Pedro's Newlands west and said they were sorry, i then asked her about my correct meals , she then explained that they can send me a burger only BUT not the chicken as it was "too expensive to replace", I told her I will notify their head office about what she said , she asked me not to contact the head office , she will speak to the owner or senior management and call back in an hour, waited the entire day , no call back. I went pass the store the next day and stopped by and asked for Bonisiwe. she said she was sorry but was so busy and could not call me back, she then explained that the owner said that they were not replacing the full chicken but only the burger , I told her thank you and walked out, Got an email from the customer care dept. the next day, stating that the complaint ticket number 10467 status was " CLOSED". How can customer care close a complaint without confirming if the case was resolved or not, But when I ordered the full chicken, I did not tell the cashier the chicken was too expensive when I bought it . Guess when you buy from Pedro's , what you get in your packet is now like a "lucky Packet " , just hope your meal is correct.

Very disappointed customer, will not buy Pedro's again.