Pedro's Randburg Square poor service

I am very disappointed with the service from Pedro’s. After placing my order shortly after 12:00, I received an incorrect confirmation SMS with the wrong price. I called and was told the correct price was R27 and that the mistake had been fixed. However, I was charged more upon collection, and my order was only prepared around to 14:00, my colleagues had to wait for my order to be done from scratch and that made them very late for work. The poor communication, overcharging, and long delay were unacceptable, and I request an explanation and resolution.