Pedros Poor Attitude to Customer Service

I ordered a food delivery from Pedros Norwood at 12:45 for 8 people on the 28th October 2025. My order arrived at 15:15 and I had to give it away because the team I had ordered for, had left by the time the food arrived. I called the store and their excuse was that they didn't have drivers and there was a technical issue with the delivery system. I have ordered from this store before and this is always the issue. Delivery always takes too long from this store and now their delivery yesterday was totally unacceptable. I will never order from Pedros again and what was supposed to be lunch for my team went to waste. Totally poor and the store never bothered to call me to update me. I had to chase them all the time. Disgusting service. I also raised a ticket on the Pedros website, got a ticket number and this morning I got an email saying my query ticket had been closed.

What really upsets me is the fact that Pedros closed the ticket without contacting me or explaining anything or just a SIMPLE APOLOGY for the poor experience I had.

This just demonstrates Pedros attitude to customer service and queries - ignore their customers - so I am out and never supporting them again