Pedros Othongathi

Absolutely terrible service! Placed an order online for "call and collect" at 18:05 and the expected collection time was at 18:20. I gave this branch a whole additional 25 mins to get my order ready and when I arrived, it was not ready! I showed them my online order, they started checking the meals and none of it were mine. Judging from their facial expressions the order clearly wasn't ready, yet I still stood there and waited for about 20 mins. I went on to question another employee about the status of my order, she as well couldn't find it. So I decided to go back to the car and call the manager, she then went on to say that they had issues finding the order at first however changed up her story to the fact that they had zero nuggets and their driver had to travel to Verulam for that. Afterwards she asked me to come back in and assured me that my order would be ready, I went in and waited an additional 15 mins to receive my order, I just paid and left feeling quite frustrated at the events that just transpired. Got home, time to dish up and the paella was extremely dry, it seemed like they had rushed so much I preparing it almost an hour later that they forgot to add the sauce. It was so chapped and dry that you could've almost choked had you no beverages. I'd like to know what's the point of a call and collect if you actually end up spending more time than you would as opposed to ordering in store???? Extremely disappointing.