Pedro's Ostrich Head in the Sand!

23 February 2024 Ordered online. Went to the store 40 minutes later. Queue out the door. Online orders are not being processed separately as usual. Get sent to the back of the queue only to be told when i get to the front of the queue to go back to the till that i was originally chased from. Cashier could not print slips and could not give me an order number. Kitchen in chaos and management running around like chickens without heads - excuse the pun! Waited another 20 minutes odd for my order. Phoned the franchisee who promised to get back to me the next day. I am still waiting for that call. Contacted your head office via your online 'Customer Care' portal. Also NO response! Just shows rot from the top!!!

22 April 2024' Ordered online around 18:30. Got to the store around 19:00. paid for order at POS and received a slip. Collected order and left. 20:35 Call from the store. I answered but the party on the other end killed the call. I called back only to learn that it was Pedros! Call from the store again and then the individual accuses me of not having paid for my meal! I assured her that I had and asked to speak to the franchisee. One Prosper came on the line and I gave him a piece of my mind and hung up. Another call from Prosper only this time apologising that they had made a mistake!?!?!? Question 1: How was a sales slip printed if the order was not paid? Question 2: How can you accuse a patron of not having paid. Question 3: Why, if you care so much about customer feedback, do you not acknowledge complaints in any way?

Please note that I will NOT be back at your store or support your brand in any way going forward. Back to Nandos we go!