Pedros Ontdekkers

I am writing to formally lodge a complaint regarding the service I received from Pedros Ontderreks following an online order I placed on 26 March 2026 for the amount of R423.92, which I collected in-store. Upon returning home, I discovered that my order was short of three packets of chips. This resulted in me having to use my time and petrol to return to the store to collect the missing items. At the store, Sinqobile initially handed me my order. Ayashree Sewparsad then assisted me and assured me that, due to the inconvenience caused, I could receive a single complimentary meal at my convenience. Later that day at 13:24, I called the store and spoke to Mr. J, who advised that I could come through the following day. I explained that I would not be able to come in and requested that the meal be delivered instead. On 27 March 2026, I contacted the store again, and Ayashree provided her WhatsApp number ***) so I could send her my order details. I will attach screenshots of our conversation. A delivery driver later contacted me ***) and I will also attach screenshots of that communication. The driver claimed to have handed the food to someone, but I did not receive it. Despite calling him multiple times, he did not respond. This experience is extremely disappointing. I am a regular Pedros customer and frequently place online orders. However, this type of service is unacceptable. I would never falsely claim non‑delivery of food, and the handling of this situation has left me feeling undervalued as a customer.