Pedros Newlands, Durban - Terrible food and service

We ordered Pedro's today from the Newlands Branch in Durban. Normally the service is extremely good and we have ordered a few times. Today was a nightmare. We placed an order at 10:50 and we only received it at 13:00. We ordered a veg burger and they gave a chicken burger. We ordered a cheesy garlic roll. What they gave us seemed to be a rock with cheesy garlic sauce over it. We paid extra for extra basting on the chicken and the same amount of basting that normally comes on the chicken was given. The fully loaded wrap only had 2 small pieces of chicken. We phoned the Newlands branch to complain and after complaining to the manager for 5 minutes she says she cant hear us and cut the call. We phoned again and asked to speak to the manager, they cut the call. And again the cut us on purpose. On the 8th time we called we managed to speak to the manager who finally decided that she couldnt avoid us. This is extremely poor and frustrating service from a Pedros that we order from atleast twice a month. We certainly wont be ordering again.