Pedros KROMBOOM

On the 26th December Iordered 2 paella chicken via telephone order at 18h49 I was then told it t will be ready in 20 minutes. The area I reside is approximately 20 minutes from the store as I could not get through to the store in our surrounding area.I arrived at your store at 18h20 and was only assisted at 19h24. I then patiently waited as they told me there is a waiting time for my order. I then waited for an additional half hour and was then told by a gentleman by the name of Tendi there's no rice he will give me 2 viva meals. I then asked how can they do this as we drove so far and we ordered telephonically. There was no apology, instead we were given our money back and it was placed on the counter. Due to the public holiday we had no choice to pay for the 2 meals. It was given to us and we then paid.(no apology)I lodged the complaint the next day, attached pics via email, via the complaints link and sent a message via Facebook messenger and yet no response or apology, no wonder the staff had this attitude. Pathetic!!!