PEDROS GIVES WORST MOTHERS GIFT TO CUSTOMERS

On mother's day I had the worst experience of my life at any fast food outlet. I was at Pedro's in Chatsworth and spent over an hour and a half waiting for and order only to be told that there was no food. I asked for my money back several times and was ignored until eventually being told I that food will be served in 15 min. Myself and a store full of disgruntled and annoyed customers were being refused a refund but made to wait.

I tried communicating with Pedro's head office but the complaints process wasn't working so I sent them five communications via email which hasn't been addressed or responded to, to date. I think the online complaints wasn't working because they were inundated with complaints or they don't care.

Very unprofessional and upsetting that I went to the family mothers day get together only to find that the food was not what I ordered. I think it was done deliberately and also informed the head office of this and it still has been investigated and I haven't had any feedback.