Pedros delays Refund!!

On the 5th of March 2024, my sister placed an Order with Pedro's Chicken, before placing the order she checked the closing time of the Store and the app showed the restaurant is opened she placed her order for delivery a few minutes later her order gets declined The order failed reason “Time Unavailable” no one said the store was closed she then places another order for collection again the order failed The order again failed reason “Time Unavailable" both payments went off her bank account Pedros says the orders were failed cause they were closed!!!!!!!!!!!! firstly correct your operating times on the website!! my sister then contacted head office and the store, when contacting the store she was advised that they will have a look into it and both refunds will be paid we are now on the 14th March 2024 and to date nothing has been done!!! This is very ********* and I am Disgusted I mean who wouldn't be ??? money gets taken but now to give the refund back it takes forever!! Head office wont assist they refer you to an online complaints and complements for which probably is not Monitored!!!!!!!!!!! Come on PEDRO'S play FAIR!!! and as for Head Office learn to maintain the websites and monitor the complaints and compliments give proper service.