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Selvie N

1 reviews | Active since May 2023

31 Jul 2025, 13:32

PEDROS CUSTOMER SERVICE IS BAD

If the Pedros online order app cannot work properly, then I suggest you remove it completely. I ordered my food around 11.00 am to be collected at 12.30pm in my lunch break. I get to the restaurant and my order was not ready since they had no record of my order even though it was paid for online when I ordered it and I received confirmation that the restaurarnt was working on it. I get there at 12.40 my food was not ready and had to be made after 12.50pm . my lunch break is only 30mins i got my food at 1.10pm had to pay parking fees even though it would have been free if the order was ready for collection. I am terribly disappointed and disgusted with this servie

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Replies (1)
Pedros Chicken
Pedros Chicken's reply31 Jul 2025, 13:49
Official
Hi  Selvie Naidoo,

Thank you for contacting Customer Care.

We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.

Regards,

Pedros Family / ZM