Pedro`s Chicken woodmead daylight *******

My ticket was closed with no formal form of communication or rectification.

Sent from my iPhone

Begin forwarded message: From: Claire Coutriers <***> Date: 30 June 2025 at 12:01:24 SAST To: Pedros Manager's Portal <***> Subject: Re: Ticket: CLOSED So up to now no one has made contact with me I have called your customer care line I was assisted by Phumzile who would’ve contacted the store to resolve my issue but still no response as yet this complaint has been on going since 26/06/2025. I will now be taking this further with Hallo Peter. Sent from my iPhone

On 30 Jun 2025, at 08:17, Claire Coutriers <***> wrote:

Good day Please advise why this ticket was completed and closed as absolutely no one from Pedros has gotten back to me regarding my complaint ,how professional is this I’m taking my complaint to hallo Peter.

On Mon, 30 Jun 2025 at 08:15, Pedros Manager's Portal <***> wrote: Pedros Customer Support

Ticket Number: 38680 Status: Closed Ticket

Your ticket number 38680 has been closed, thank you from Pedros Customer Care

Ticket Info: Customer Name: claire coutriers Customer Phone: *** Customer Email: *** Store Name: WOODMEAD RETAIL PARK Date: Thu, Jun 26, 2025 12:58 PM Description: Hi Hendrick this is Claire Hi Claire Received will Make sure the extra sauce is there Rolls are fresh Ok I will also be placing a very big order with u soon when my warehouse does stock take OK thank you so much Actually o feel like sending this food back to your store cause it’s disappointing and I really don’t want to eat it It’s either you fetch this food bring my sauce or I’m throwing it in the bin and you can credit my order this is the night of disappointment you can’t blame uber eat they don’t pack the orders it’s your store that keeps failing me Hi Apologies for the experience and I'm really disappointed that we didn't live up to your expectations. I'm reviewing the matter I can see the there's no sauce. You want me to come and pick up and bring correct one? Yes please cause I refuse to eat something I know I paid for and got ****** and this happens every time with your store I’m packing the food back I don’t want this order U can collect Besides the food you people have just waisted my lunch time and I cannot go on lunch again because we work on a schedule Any feedback k I'd it's uber you can claim for refund, they will charge us from their side and refund I’m j fine I will try and refund from uber side but as a store manager what are you doing about the inconsistency in your store and what must I do with this food that is now just standing here as the order was not fulfilled. I am currently addressing it with your head office because this is honestly poor service. If I had been this inconsistent with my customer I would be unemployed by now. My question what are you going to do about this As I won’t order from your store anymore I had a huge order to place with you but I cannot trust your stores inconsistencies and discrepancies I haven’t eaten as a result of this and I’m chronic medication What’s so disappointing and frustrating is that I almost order food from you everyday but since the last time I haven’t ordered again I was hungry and decided to order because I have blood pressure medication to take and this is now how your store have inconvenienced the entire situation Its really disappointing Like I said investigating the matter And what about the food We don't have drivers in the store I can only organise someone to bring your order tomorrow or this evening This is unacceptable Sent from my iPhone

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Support Phone Line: Mobile: Email: ***

www.pedroschicken.co.za

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