NP
Neelen P
1 reviews | Active since Sept 2019
06 Nov 2023, 09:14
Pedros Chicken, Woodburn Square - Bad Service
We ordered a Full meal on Friday, 03 November 2023 at 17:06 (order 621) but the teller rang up a Viva meal. We only found this out when collecting our order as we went to do our shopping and did not see the need to check our invoice 27955. The order was supposed to be split into half chicken hot and half chicken mild. Instead, we received half mild and half lemon and herb. What poor service! Doesn't your staff listen and check orders? I rather dine at KFC or Nandos as their customer experience is far better....
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Replies (3)NP
Neelen P's updateReviewer Update
06 Nov 2023, 10:05To make matters worse I phoned their Head Office *** as listed on the internet) at 09:49 on Saturday, 4 November 2023 and had an automatic reply that their trading hours is between 08:00 and 16:00, hence my call could not be taken 😡😡 (does this make sense?). I phoned this morning and after waiting for 1 minute, 21 seconds I cut the call.
NP
Neelen P's update06 Nov 2023, 10:05
Reviewer Update
To make matters worse I phoned their Head Office *** as listed on the internet) at 09:49 on Saturday, 4 November 2023 and had an automatic reply that their trading hours is between 08:00 and 16:00, hence my call could not be taken 😡😡 (does this make sense?). I phoned this morning and after waiting for 1 minute, 21 seconds I cut the call.
Pedros Chicken's replyOfficial
06 Nov 2023, 13:19 Dear Neelen,
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter and a representative will be in touch with you shortly.
Regards
Pedros Familia |AT
Pedros Chicken's reply06 Nov 2023, 13:19
Official
Dear Neelen,
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter and a representative will be in touch with you shortly.
Regards
Pedros Familia |AT
NP
Neelen P's updateReviewer Update
13 Nov 2023, 08:11What a pathetic company. There solution is to apologise to me and say it will not happen again. Surely it will not happen again as I will never buy Pedros again!!!! Did not attempt to replace my meal 😡😡
NP
Neelen P's update13 Nov 2023, 08:11
Reviewer Update
What a pathetic company. There solution is to apologise to me and say it will not happen again. Surely it will not happen again as I will never buy Pedros again!!!! Did not attempt to replace my meal 😡😡