Pedros Chicken Laudium incompetence and bad service

I'm disappointed in Pedros Chicken Laudium about their service and incompetence. Yesterday I ordered a maxi meal through the Pedros Chicken app and went there to collect the order. When i arrived i showed them my order from the app (Lerato) suddenly the lady helping me asked me if i haven't sent someone to collect my order which I rep**** to No and someone came wearing glasses and had an audacity to ask me where did i get an order for Lerato from???? What the hell... Dummy I ordered through the app and I am Lerato, was offended by the way i was sent from pillar to post like i was a ***** *****ing food which I paid for.

I had to wait for a flippen 45 minutes before they came to their senses and looked at the order from the Pedros app and realised that they gave my order to another Lerato who came before me meaning the other Lerato got a wrong order plus a extra bonus because they failed to check and verify the order. That time i had visitors and i had to resort to making other plans for them while I'm still out at Pedros. Now this was not a first time that a Lerato order has been taken or given to a wrong order this has been like 3rd time. An hour later a manager came and said sorry and that made me very angry as they left me there unattended and running around looking for the other Lerato outside the shop without even verifying details causing me more unnecessary delays. I'm very angry and disappointed by Pedros Chicken Laudium as it is my favourite spot and closer to me and now i have to look somewhere