KS
Katlego S

1 reviews | Active since Sept 2024

05 Nov 2024, 15:58

Pedros Chicken - Jabulani Mall

#BlackFriday Pedros is by far the best in townships however the service in the Jabulani Soweto branch is the worst ever.

On the 25th of October my niece placed an order for us as a treat since I'm the aunt a black child spoiling her aunty and uncle. She placed the order online as she resides away from us little did she know that with the poor service at Pedros Jabulani Mall. To my surprise she paid for the delivary fee for the order to be delivered just at the jabulani Flats yoh Pedros sent the driver with the order but the driver never came to deliver the order we waited at the gate for 1hour 30mins no bike came when caliibg the store they say the driver came and never found anyone. My question iswe waited at the gate before the order was placed the chances are he mightve been lost and never called as always then decided to go drop it at the store. It's sad as the store never send the driver back to deliver we had to come out from our flats and go fetch the order. Very unprofessional restaurant that one. The person who answered the phone was very rude and yes we forfeited the delivery fee Fri an the delivary fee *********** delivary guy.

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Replies (1)
Pedros Chicken
Pedros Chicken's reply06 Nov 2024, 08:03
Official
  Hi Katlego Sithole,

Thank you for contacting Customer Care.

We confirm that we are currently investigating the matter and a representative will be in touch with you shortly.

Regards,

Pedros Family / HN