Pedros Chicken and ÜberEats

Order number: *** I placed an order on your app at 15h05 and it was supposed to be here at 16h05 according to the estimate time given and now it's 16h42 and I'm still waiting. Called the store a woman named Camilla said she is the manager, said order was taken but instead of the driver heading to my address it went the opposite direction according to the tracking of order. She kept explaining that this app uses Pedros name it's not theirs so I must just wait until I receive my order! What a shocker and terrible customer service you provide! I can't even track the order anymore it just says driver is on the way. I had to go to the store and wait for the driver to return so I could receive my food. The app is apparently run by Uber eats and to complain I must contact Uber eats. The store gave me a number to call to complain ***. This number doesn't help me as a customer because it's for the companies they service and their drivers. I had to waste my time and fuel to fetch what I ordered and paid delivery for only for a delinquent driver to drive the opposite direction to deliver to some address halfway across town. Pedros needs to get their app run by them and not uber because uber is not reliable and we must jump through hoops to get helped and can't even speak to a human because everything is ai or computer generated! Sadly this is the second time I've encountered a problem with their app and even then I had to ask for my money back because I never got the food had to come to the store and same store manager said I must complain to Über because they run that app.