Pedros Chicken

Pedros Chicken Bonaero Park, should not even get a 1 star. Placed an order on their OWN website at 14h50 for collection at 18h00. Paid online, received order confirmation by sms and email. With a house full of people, I went to collect our food. On my way I called them to say I might be 10min early, just to find out they do not know about my order. With a very rude manager on the line, he tells me I must be more specific on how I ordered and with which app. The more I tell him it is not an app, it is their own website, he tells me I must come to the shop and show him as they do not have their own ordering service - which they do!!!!. Once showed, no apologies, let me sort this for you, he takes the phone and phones his regional manager to ask what he must do. After showing the order, the payment and all being sent to the regional manager, he tells me that I should pay for my order again, otherwise he can't help me. I said to him, I placed my order online and paid it online as I did not have the time to wait, now I must place the order again, wait for all the orders infront of me, and pay again although the amount has already been deducted from my account. When I said to him this is unacceptable service, the Manager said to me "Are you threatening me". Really??? Threatening him, they take your money and expect you to pay again, as it is okay for them to refund you, but they cannot take any risk. I know they run a business, but if their systems does not work, they should not offer it at all. As the regional manager said after I took this up with him as well, "the money has not cleared on our side". Who's fault is that......it has been taken off my account. Most rude, unprofessional service ever. I would rather starve than order from them again. No wonder places close their doors, they might have to rethink their management.