Pedro's chatsworth pathetic services

PEDRO'S CHATSWORTH

Writing this, of my disgust, unpleasant and frustrating experience that I have had with the Pedro's chatsworth branch and staff.

I have placed an order at 17:05 today via your Pedro's app and till now I have received no status on my order let alone my order being delivered.

I have called in the restaurant and spoke to an employee . I am disgusted and apauled in the manner in which she answered my call.

1.She did not understand anything that I had mentioned to her. She kept saying she doesn't understand yet I was pretty simple and understanble.

2. She did not take down my order number but states to me that my order was not even placed yet I have been debited already for the order.

3.She is absolutely arrogant, unhelpful, rude, unprofessional and clearly is an embarrassment to your restaurant. She slammed the call on me and offered zero assistance!!!I question the staff at your restaurant and how they are employed based on them not being able to understand my conversation or to even assist as that's the basics of any business.

4. I called twice and then spoke to a manager. I had to direct him in what procedures to take to get a status update. He was absolutely baffled and couldn't provide me with a way forward!

I had to state to him as to what to do. I told him the way forward would be to take down my order number and track it so we have an update as its almost 2 hours which is ridiculous. He then asked me for the order number after I gave it to him he then says hold on as he had no pen. (absolutely unprofessional!)

5. Your senior manager then took my call. She stated to me that your Pedro's app had technical difficulties. If this is the case why was our account debited???? She cannot find my order number and is relaying all incorrect information. We were told to make the order via the Pedro's app when we called your restaurant.

6. When taking my calls it was frustrating that they do not even say hold on, but just cut the conversation and start screaming and speaking to one another like I'm not even on the call. The noise levels in which they were screaming like hooligans made it impossible for me to even speak with them without having to scream and raise my voice and repeat none stop.

I then recieved another call from the manager. I was told by her that the driver canceled my app order and stated that I was not home. She also stated that they are having issues with the drivers concerning this. If this is so - why are they still employed? Dictating our orders?

I am disgusted by these services. In the past I have made orders and again had issues with the orders being absolutely incorrect or missing items. This honestly needs to be attended as I'm infuriated with this pathetic experience.