Pedros chatsworth

I've had such terrible experience with pedros Chatsworth based in tranquil street. I ordered my food for delivery and paid online via the app at 6.24pm They sent me an sms soon after to say that my order will be ready for collection at 7pm. I immediately called the store stating that I selected delivery and not collection. The manager Ntokozo stated that I should call another number(the guys for the app) and ask them to change it and if they can't change then they must cancel and I must re order... I called the number they said they only do the overall software and problems with the app itself they have no connection to the store or the delivery and store should do that... I paid for the food and now the store nor the people from the app can refund nor cancel nor deliver the food. It is now 8.25pm I tried calling the store again to check if they can refund so I can order from somewhere else and they are closed my kids are now going to bed without supper because pedros fail to deliver on their promise... There is absolutely no point in u wasting all ur money on adverts on TV and on The freeways and sending us promotional sms's when u cannot deliver a service... Rather invest that money in the capability of your staff in their upskilling coz man I tell you it's is absolutely ********* when u on the fone telling ur manager what u are having a problem with and she puts the fone aside and has conversations with her peers.Disgusting service