Pedros bluff

placed an order online to Pedros bluff on the 19th of September. money deducted from my account but the restaurant did not confirm the order so the order was never made and got a message that it would take 7 days to refund. Called the restaurant spoke to the manager who said he sent it to admin.called the head office in Durban who says they don't handle refunds for this store and put me in contact with the area manager Deon. apparently the refund is processed and can take 14 days to reflect. I have been calling head office and the manager, sending emails and I don't have my money back or my order and it's the 1st of October!!! how can you take people's money and not give them their order or refund at the same time? people don't have money to just throw around. I am wasting my airtime, data and energy to get my money back. I hope this message gets to people that can resolve this and take your customers seriously. this is the last time I will ever order!